Xendit provides payment infrastructure across Southeast Asia and is expanding into Greater China and LATAM. The company processes payments, powers marketplaces, disburses payroll and loans, provides KYC solutions, prevents fraud, and helps businesses grow exponentially. It serves customers through a suite of world-class APIs, eCommerce platform integrations, and easy-to-use applications for individual entrepreneurs, SMEs, and enterprises alike. Its main focus is building the most advanced payment rails for Southeast Asia, with the clear goal of making payments across and within SEA simple, secure, and easy for everyone. Xendit serves thousands of businesses ranging from SMEs to multinational enterprises and processes millions of transactions monthly. It has grown rapidly since its inception in 2015, onboarding hundreds of new customers every month, and is backed by global top-10 VCs, as well as being featured among the fastest growing companies by Y-Combinator. The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit's revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and ongoing platform improvements, a dedicated role is being added to keep the Salesforce platform and all its integrated systems of actions healthy and continuously improving. This is a hands-on administrator role covering all sales tools, primarily but not limited to Salesforce CRM. The person hired will be the day-to-day owner of the GTM platform — performing basic systems configuration directly and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. The role involves running CI sprint planning and prioritization, resolving declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and packaging anything that needs custom development for the two Salesforce Engineers. The hire will work closely with the CRM Transformation Lead and the Engineers to keep the platform's ongoing enhancements moving with a predictable rhythm. Responsibilities include leading Continuous Improvement sprints by owning the CI backlog and co-running it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements follow a predictable rhythm instead of ad hoc firefighting; performing basic Salesforce configuration, such as building and maintaining Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards; managing other Salesforce-integrated sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft) by taking over their maintenance after successful project implementation, performing basic platform configuration, and engaging third-party vendors' CSMs if required during implementation of new enhancements; triaging and scoping enhancement requests from Sales, CS, Finance, and other stakeholders, resolving declarative work directly and writing clear specs for anything the Salesforce Engineers need to build; maintaining platform health by monitoring data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flagging risks or technical debt before they become incidents; partnering with Salesforce Engineers by keeping the CI sprint board unblocked, coordinating handoffs on items needing custom development, and running UAT on what Engineering ships; supporting project delivery by assisting the CRM Transformation Lead and Engineers on larger rollouts with configuration, testing, and UAT support; and maintaining documentation and governance so configurations, processes, and decisions are recorded and platform knowledge does not live in one person's head. Minimum qualifications: 2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role; hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards; experience running or contributing to sprint-based delivery, including backlog grooming, sprint planning, and retros; comfort triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once; clear written and verbal communication, including explaining a configuration trade-off to a non-technical stakeholder and writing a spec an engineer can build from; comfort operating with a small team, holding ambiguity, and making prioritization calls independently; experience performing systems configuration for Salesforce-integrated third-party platforms; and comfort and proactivity in engaging third-party vendor CSMs when required during implementation of new enhancements. Preferred qualifications: Salesforce Administrator certification (or equivalent hands-on experience); experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences; exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows; and prior experience in fintech, payments, or another regulated, fast-scaling environment. Success in the first 6 months looks like: CI running on a predictable sprint cadence with a groomed backlog and visible velocity from sprint to sprint; the majority of CI tickets resolved through direct configuration without needing Engineer involvement; Salesforce Engineers reporting a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work; configuration standards and a change log documented and kept current; and successful take-over, post deployment, of integrated sales tools from the enablement wing of RevOps.

RevOps Systems Administrator (Salesforce)

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