FULL_TIME
Deskripsi perusahaan
Misi PointClickCare adalah membantu penyedia layanan kesehatan memberikan perawatan berkualitas tinggi. Perusahaan ini merupakan perusahaan teknologi kesehatan yangouvelle? Need no typo. "leading" claim preserve as "pemimpin"? Natural "salah satu perusahaan teknologi kesehatan terkemuka" introduces "salah satu" from source yes. founder-led and privately held. "yang dipimpin pendiri dan dimiliki secara privat." Employees empower.
"memiliki dataset perawatan jangka panjang dan purna-akut terbesar" exact. Marketplace with 400+ integrated partners. Platform serves over 30,000 provider organizations, making real difference in millions lives. "memberikan dampak nyata bagi kehidupanjut..." Better "berpengaruh nyata terhadap kehidupan jutaan orang" though source says lives not people. Fine.
Reinvest significant percentage revenue to R&D. Recognized Forbes top private cloud and one of Canada's Most Admired Corporate Cultures. This is award/recognition claim. "dinobatkan Forbes sebagai salah 1 perusahaan cloud swasta terkemuka" source "recognized as a top private cloud company" not necessarily rank. "pengakuan Forbes sebagai perusahaan cloud swasta terkemuka dan sebagai 1 dari Budaya Perusahaan Paling Disukai di Kanada." Good.
Flexibility growth opportunities meaningful work. Human-first AI. Employee proficiency. AI hiring/training.
"Bergabunglah dalam efforts redefine..." Could translate but maybe promotional. We should include because source has call to action and links to Life at PointClickCare, Glassdoor, LinkedIn. Maybe:
"Untuk mengenal PointClickCare lebih lanjut,可行的..."
No need preserve "Join us..." maybe important? Probably not. But preserving all facts perhaps include:
"Bergabunglah untuk membantu membentuk ulang layanan kesehatan agar tidak sekadar bertahan, tetapi berkembang. Pelajari PointClickCare melalui Life at PointClickCare, Glassdoor, dan LinkedIn."
Travel expectations
For remote roles: if role remote, office events require travel to/from Mississauga and/or SLC. "perjalanan bolak-balik" natural. Include onboarding team events semi-annual annual meetings. This means expectations. For hybrid roles, reside within commuting distance. Weekly/biweekly/monthly events. Requirement for this role. Important to clarify not clear role mode. "Ketentuan ini merupakan persyaratan untuk peran ini." Which antecedent? Source after hybrid paragraph says this is requirement. Could state "Untuk peran hibrida,agus Regulations... Office events ... are requirement." But source first says expectation to reside ... This will include ... This is a requirement for this role. Likely both are requirement? We need preserve without resolving. Maybe:
"Pada peran Hibrida,-docs ...需要有... This is a requirement for this role."
Could say "R mingle docs requirement." Need no add.
"Pada peran Hibrida,-docs kedudukan docs dalam jarak yang dapat dijangkau commute ke kantor/lokasi yang dicantumkan dalam lowongan. Hal ini mencakup, tanpa terbatas pada, acara mingguan, dua mingguan, atau bulanan di kantor bersama tim terkait. Ini merupakan persyaratan untuk peran ini."
Remote "jika peran ini remote" source conditional not necessarily says this role remote, but tag says #remote. To avoid asserting, use "Untuk peran remote: jika peran ini remote..." awkward. Better heading "Perjalanan ke kantor" and exact condition.
"Pada peran remote, apabila peran ini dijalankan secara remote, kegiatan kantor akan mengharuskan perjalanan dari dan ke kantor Mississauga dan/atau Salt Lake City..." This preserves condition.
Job summary:
"Escalation Manager bertanggung jawab atas koordinasi efforts untuk menyelesaikan masalah pelanggan yang telah dieskalasi, terutama situasi customers high impact." Use "isu pelanggan yang telah dinaikkan/escalated" Indonesian natural. "mend-eskalasi" maybe "masalah pelanggan yang telahdieskalasi". Work with multiple internal teams and external partners. Builder. Reports to VP Customer Support. Could translate title "Manajer Eskalasi". Since title given, translating role name is allowed, but "Jangan buat fakta dari judul/nama perusahaan" means don't infer. We already have full body. Fine.
Duties: all.
Skills:
Minimum 8+ years. "pengalaman minimum 8+ tahun" redund but source. Could say "sekurang-lurangnya 8+ tahun". Preserve plus. Bachelor degree. "Good to have" parentheses.
Benefits:
Benefits starting Day 1! "Manfaat berlaku sejak Hari 1." Then list in prose separated semicolon. Need maintain all.
- Retirement Plan Matching = "Kesesuaian/pencocokan program pensiun" Natural Indonesian: "Kontribusi संयोजन? Program Pensiun dengan Sumbangan preferentially?" Better "Pencocokan Program Pensiun" not natural. Maybe "Kontribusimatching program pensiun" but unnatural. "Program Pensiun dengan kontribusi perusahaan yang setara" interprets "matching" but is that adding? Standard meaning. Could use "Pencocokan Program Pensiun" literal awkward. "Programpensional dengan matching kontribusi" maybe natural enough. User asks natural. "Program Pensiun dengan Padanan Kontribusi" maybe clear. But don't overinterpret specifics. "Matching Program Pensiun" maybe common job ads Indonesian. We can say "Program Pensiun dengan kontribusi perusahaan yang disesuaikan" though implies. Better "Pencocokan program pensiun" perhaps direct. Let's use "Program Pensiun dengan kontribusi perusahaan yang dipadankan" - precise enough.
- Flexible Paid Time Off = "Cuti Berpaid yang Fleksibel" or "Waktu Libur Berbayar yang Fleksibel". Paid Time Off often leave. "Cuti Berbayar yang Fleksibel" preserve.
- Wellness Support Programs and Resources = Program dan Sumber Dukungan Kesejahteraan.
- Parental & Caregiver Leaves = Cuti Orang Tua dan Pengasuh.
- Fertility & Adoption Support = Dukungan Kesuburan dan Penguerre? "Dukungan untuk fertilitas dan adopsi" preserves.
- Continuous Development Support Program = Program Dukungan Pengembangan Berkelanjutan.
- EAP.
- Allyship and Inclusion Communities = Komunitas Pendampingan dan Inklusi. "Allyship" could "KemitraanPendamping"? Better "Komunitas Dukungan Antarsesama dan Inklusi" but changes. Use "Komunitas Allyship dan Inklusi" perhaps industry term. Natural: "Komunitas pendukung kesetaraan dan inklusi". Source term allyship. Could write "Komunitas Allyship dan Inklusi".
- Employee Recognition and more = Pengakuan Karyawan, dan lainnya.
EEO full:
PointClickCare policy equal opportunity without discrimination/harassment based on long list. Translate all. "status.marital atau kemitraan pasangan dalam rumah tangga/ STATUS? Source marital or domestic/civil partnership status. "status perkawinan atau status kemitraan domestik/perdata" maybe. Need preserve.
"statusveteran, informasi genetik, atau dasar lain yang dilindungi hukum."
Applications disabled welcome/encourage. accommodations available on request for candidates participating in all aspects selection. Email.
AI screening. " streamlined and equitable hiring experience" = proses rekrutmen yang ringkas dan adil/setara. "membantu proses penyaringan dan penilaian kandidat."
Lever privacy. Data use etc. "When no ongoing legitimate business need ... either delete or anonymize." Preserve.
Info security.
Potential issue "PointClickCare is committed to Information Security" capital maybe "Keamanan Informasi". Applying if hired commit to follow policies and procedures and make every effort secure confidential/sensitive info. Mention.
Need perhaps preserve company links. Fine.
No markdown: plain section labels and paragraphs. Are section labels markdown? No. No bullets. Use paragraphs. Could have numbered? no new numbers. Ensure only digits from source. We might accidentally use "1" in "1 dari" (source one), okay. Don't use e.g. "24/7". No.
Let's consider every numeral:
Source "Marketplace of 400+ integrated partners" -> 400+
"over 30,000" -> 30.000
"one of Canada’s Most Admired" -> 1 dari
"Day 1" -> Hari 1
"8+ years" -> 8+ tahun
"#Corp-E P4" -> P4
"#remote" no number
"#Canada" no number
"#MG-Li1" -> Li1
Could "one that is human-first" use no numeral. Fine.
Maybe "#Corp-E" E no number.
No percentages explicit despite "significant percentage"; preserve phrase no number.
"millions" no numeric figure but preserve "jutaan".
"largest" no.
"every" etc.
Should we keep "400+" as "400+ mitra terintegrasi", not "400+"? Indonesian number format okay. "8+" is plus sign.
Could translate "over 30,000" as "lebih dari 30.000". Good.
"30.000" has no new numeric. Fine.
Could "1 dari" count source word one, okay.
"Hari 1" digit.
Do not add role location "Kanada" from title? Source hashtag says Canada, so likely can include. Penanda source. Travel city conditions. Maybe final title section "Lokasi dan模式 kerja" not assert. "Penanda lowongan: Corp-E P4; remote; Kanada; MG-Li1." This is from tags and title. Since source includes exact tags, okay.
Need natural aggregator summary. Perhaps include company description first but perhaps too long; still requested preserve all important. We can condense minor promotional language but all factual claims. Let's draft with polished Indonesian.
Check the intro:
"PointClickCare adalah perusahaan teknologi kesehatan terkemuka yang dipimpin oleh pendiri dan dimiliki secara privat." Source "As a leading health tech company that’s founder-led and privately held." Good.
"memberi karyawan wewenang..." Natural "mendorong karyawan".
"Marketplace dengan 400+ mitra terintegrasi" Source says a Marketplace of 400+ integrated partners, good.
"platform ... organisasi penyedia layanan" over 30k.
"membuat perbedaan nyata dalam hidup millions" okay.
"Perusahaan juga menginvestasikan kembali persentase pendapatan yang signifikan ke R&D" source says reinvest. "memastikan employees resources..." good.
"dinobatkan ... cloud swasta terbaik" top. "sebagai 1 dari Budaya Perusahaan yang Paling Disukai di Kanada" preserves award.
"fleksibilitas, opportunities growth, meaningful work" all.
"mempercepat AI" source accelerated by AI.
"Setiap anggota tim memiliki proficiency..." Use "kecakapan" rather than proficiency.
"praktik perekrutan untuk menemukan keahlian AI that complements mission" maybe odd but preserve.
Travel:
Remote events include "pertemuan tim semesteran dan tahunan" Source semi-annual and annual. "acara orientasi, acara tim, serta pertemuan tim semesteran dan tahunan." Good.
Hybrid "within commutable distance" = jarak perjalanan yang wajar/feasible. "dalam jarak yang dapat dij
Canada- Escalation Manager (Customer Support)
PointClickCare • Canada
Gaji tidak dicantumkan
Deskripsi Pekerjaan
Ringkasan
- Perusahaan
- PointClickCare
- Lokasi
- Canada
- Tipe kerja
- FULL_TIME
- Gaji
- Gaji tidak dicantumkan
- Tanggal tayang
- 4 Nov 2026
Sumber & keterlacakan data
Jobicy (public board)Buka sumber asli ↗https://jobicy.com/jobs/150040-canada-escalation-manager-customer-support
Siap melamar? Langsung di sumber asli.Buka Halaman Lamaran
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