This position is based in Jakarta Barat, Indonesia. The employer is a multinational consumer electronics firm focused on water purification systems, air treatment solutions, and household appliances, equipped with manufacturing capabilities, integrated R&D facilities, and dedicated customer support operations. The company serves both domestic and international markets, offering a broad range of residential water treatment solutions and smart home appliances while adhering to internationally recognized product standards and certifications across multiple countries. The Admin & Call Center Specialist supports customer experience, operational administration, and sales conversion within the consumer product business. The role merges customer communication duties with structured administrative support, coordinating among customers, sales teams, technical service personnel, and internal operations. The candidate acts as the main contact for customer inquiries and service coordination, managing inbound and outbound communications, handling customer follow-up, maintaining accurate operational records, and contributing to sales conversion efforts. Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, customer-focused setting are required. Responsibilities include addressing inbound customer inquiries across multiple communication channels while coordinating with relevant internal departments; conducting outbound follow-ups related to product experience, service quality, customer satisfaction, and sales conversion programs; assisting with sales conversion by reaching out to prospective customers; coordinating survey, installation, maintenance, and service appointments between customers and operational teams; verifying, processing, and maintaining customer records, service requests, order information, and payment-related documentation; ensuring all customer interactions, feedback, and operational activities are accurately recorded and updated in internal systems; monitoring administrative workflows and supporting daily and periodic operational reporting; assisting in tracking operational performance indicators, service completion status, and customer engagement activities; collaborating with sales, technical service, and operational teams to ensure smooth customer experience and service delivery; and supporting continuous improvement efforts in customer service quality, operational efficiency, and data accuracy. Requirements: Minimum Diploma (D3) degree in any relevant field. Minimum 1–2 years of experience in Customer Service, Call Center, Customer Support, Administrative, or related operational roles. Experience in consumer electronics, retail, FMCG, home appliances, or customer-oriented industries is preferred. Strong proficiency in computers, Microsoft Office applications, and digital data management systems. Experience handling customer inquiries, service coordination, appointment scheduling, or customer support processes. Strong verbal communication and customer service skills with professional customer interaction abilities. Excellent organizational skills with the capacity to manage multiple administrative tasks simultaneously. High attention to detail, accuracy, and data management capability. Strong sense of responsibility, initiative, and commitment to service quality. Able to work independently and collaboratively within cross-functional teams. Proactive, adaptable, and willing to learn new processes and systems. Good English communication skills, both verbal and written. Willingness to support operational requirements outside regular working hours when needed. Job Code: #708

Admin & Call Center Specialist (Water Purifier Retail) (#708)

Deskripsi Pekerjaan

Ringkasan

Sumber & keterlacakan data

Lowongan Terkait Lainnya

Quality Control Deskcollection

Guru Bahasa Jepang

Finance & Accounting Jr. Manager

Accounting admin