Xendit provides payment infrastructure across Southeast Asia and is expanding into Greater China and LATAM. Its services include payment processing, marketplace payments, payroll and loan disbursements, KYC solutions, and fraud prevention. It offers APIs, eCommerce platform integrations, and applications for individual entrepreneurs, SMEs, and enterprises. Xendit focuses on payment infrastructure that makes payments within and across Southeast Asia simple and secure. It serves thousands of businesses, from SMEs to multinational enterprises, and processes millions of transactions each month. Since its founding in 2015, it has added hundreds of customers monthly, received backing from global top-10 VCs, and been featured by Y Combinator among its fastest-growing companies. The Senior Merchant Operations Analyst reviews and processes merchant KYC profiles against regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine eligibility. The role also supports payment channel activation with external partners and internal teams so merchants can accept payments. This involves coordinating submissions, tracking progress, resolving issues, and addressing delays while maintaining compliance and a smooth onboarding experience. Responsibilities include reviewing incoming merchant business profiles and submitted documents for compliance with local regulations and Xendit standards; processing cases according to team priorities, rework needs, and KYC expiry dates; collecting documentation and retaining evidence; and considering risk, Xendit’s reputation, and its safeguards when making business decisions. The analyst must promptly report operational, system, and policy issues, meet quality and productivity targets, and work with teams across multiple geographies to satisfy KYC requirements. The role also covers ad hoc project tasks, coordination with local and global stakeholders, SLA adherence, process improvements, and collaboration with Compliance, Risk, Product, Sales, and Partnerships on onboarding and activation. It includes leading the implementation of tools, workflows, and automation initiatives, such as AI and Admin Dashboard improvements, while supporting a collaborative team culture and continuous improvement. Applicants should have strong analytical and communication skills, a proactive and detail-oriented approach, flexibility, and the ability to propose solutions assertively. They should be able to manage competing priorities, work through setbacks in a fast-paced, high-pressure environment, and meet delivery and quality targets. A bachelor’s degree from a reputable university in Business Administration, Finance or Accounting, Communications, Computer Science or IT, or an equivalent field is sought. The experience requirement is 3–5 years in a customer-facing role, merchant onboarding (KYC), risk investigation, or a similar field; fresh graduates from reputable universities are also welcome to apply. Applicants need familiarity with Hong Kong regulatory requirements and compliance standards for merchant onboarding and KYC, professional spoken and written fluency in both English and Mandarin, and standard proficiency with Microsoft Office or Google Suite tools, including Word, Excel, PowerPoint, Google Docs, Sheets, and Slides. Experience in fintech or banking operations, or in opening client accounts, is a plus.

Senior Merchant Ops Analyst

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