Xendit provides payment infrastructure across Southeast Asia and is expanding into Greater China and LATAM. Its services include payment processing, marketplace support, payroll and loan disbursements, KYC solutions, and fraud prevention. It offers APIs, eCommerce platform integrations, and applications for individual entrepreneurs, SMEs, and enterprises. Founded in 2015, Xendit serves thousands of businesses, processes millions of transactions each month, and onboards hundreds of new customers monthly. It is backed by global top-10 VCs and has been featured by Y Combinator among the fastest-growing companies. The Merchant Operations Analyst reviews and processes merchant KYC profiles in accordance with regulatory requirements and internal policies. The role assesses LDD, BDD, and business use cases to determine merchant eligibility, then supports payment channel activation with external partners and internal teams. Responsibilities include coordinating submissions, tracking progress, resolving issues and delays, and working with Compliance, Risk, Product, Sales, and Partnerships on onboarding and activation cases. The analyst reviews incoming merchant business profiles and submitted documents against local regulations and Xendit standards; processes cases according to team priorities, rework needs, and KYC expiry dates; gathers documentation and retains evidence; and considers risk, Xendit’s reputation, and safeguards when making business decisions. The role also requires promptly reporting operational, system, and policy issues, meeting quality and production targets, working across teams and geographies to satisfy KYC requirements, managing ad hoc tasks, and contributing to improvements in processes and tools. Applicants should have strong analytical and communication skills, a proactive and detail-oriented approach, flexibility, and the ability to propose solutions assertively. They must be able to manage multiple priorities, handle setbacks and a fast-paced, high-pressure environment, and meet delivery and quality targets. A bachelor’s degree from a reputable university in Business Administration, Finance or Accounting, Communications, Computer Science or IT, or an equivalent field is requested. The role seeks 1 to 3 years of experience in a customer-facing or similar role, though fresh graduates from reputable universities may apply. Professional fluency in both English and Thai and standard proficiency with Microsoft Office or Google Suite tools are required. Prior experience in fintech or banking operations, or in opening client accounts, is a plus.

Merchant Ops Analyst

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