Xendit provides payment infrastructure across Southeast Asia and is expanding into Greater China and LATAM. Its services cover payment processing, marketplaces, payroll and loan disbursements, KYC, and fraud prevention. It offers APIs, eCommerce platform integrations, and applications for individual entrepreneurs, SMEs, and enterprises. Founded in 2015, Xendit serves thousands of businesses, processes millions of transactions each month, and adds hundreds of customers monthly. It is backed by global top-10 VCs and has been featured by Y Combinator among its fastest-growing companies. Xendit is seeking a Customer Success Manager to support clients in Greater China. The role owns the post-go-live lifecycle for a portfolio of Chinese-speaking accounts, including adoption, retention, account health, and day-to-day issue resolution. The manager will learn clients’ business models and payment flows, recommend practical improvements, monitor metrics such as payment success rates and adoption, and flag or escalate risks. They will be a daily contact for business and technical stakeholders, support discussions about solutions for new use cases, and identify upsell, cross-sell, and other expansion opportunities with Account Management and Sales. The role also coordinates with Product, Engineering, Risk, and Commercial teams to address client needs. Minimum qualifications include 3–5 years in Customer Success, Account Management, or a related client-facing role in B2B SaaS, fintech, or payments; familiarity with payments and alternative payment methods across Southeast Asia; and experience supporting account adoption, retention, and ongoing relationships. Candidates need a working understanding of APIs, integrations, payment flows, and other technical products; the ability to explain product capabilities and engage confidently with managers and product or technical leads; business proficiency in English and Mandarin; experience working with Sales, Product, Engineering, and Operations; and proactive, detail-oriented problem-solving skills. Preferred qualifications include experience in payments, fintech, or financial infrastructure; prior support for clients in Mainland China, Taiwan, or Hong Kong; exposure to multi-market or cross-border clients; familiarity with data analysis or reporting, such as transaction success rates; and an interest in progressing to a senior Customer Success or Account Management role.

Customer Success Manager (Greater China)

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