Xendit provides payment infrastructure across Southeast Asia and is expanding into Greater China and LATAM. Its services cover payment processing, marketplaces, payroll and loan disbursements, KYC, and fraud prevention. It offers APIs, eCommerce platform integrations, and applications for individual entrepreneurs, SMEs, and enterprises. Xendit focuses on making payments within and across Southeast Asia simple and secure. Founded in 2015, it serves thousands of businesses, from SMEs to multinational enterprises, processes millions of transactions each month, and onboards hundreds of new customers monthly. It is backed by global top-10 VCs and has been featured by Y Combinator among the fastest-growing companies. Xendit is seeking an experienced Senior Manager, Customer Success to work with its largest clients and support their long-term growth on the platform. The role owns the customer lifecycle after go-live, helping enterprise clients increase adoption, improve payment performance, and identify growth opportunities. It involves understanding clients’ business models, payment flows, and operational challenges; turning those insights into strategies with measurable outcomes; advising technical and business stakeholders; leading discussions on solutions and new use cases; and coordinating with Product, Engineering, and Commercial teams. The role includes managing complex enterprise relationships, including clients in Greater China, in a fast-paced, high-growth environment. Minimum qualifications include 8–10 years in Customer Success, Technical Account Management, or a related client-facing role in B2B SaaS, fintech, or payments; a record of growing enterprise accounts through adoption, retention, and expansion; and experience contributing to or owning revenue outcomes such as NRR, upsell, and cross-sell. Candidates must be able to influence senior technical and business stakeholders, including VPs and C-level executives; understand APIs, integrations, payment flows, and other technical products; and connect product capabilities to business value. The role also requires independent management of complex engagements, escalations, and competing priorities; business-proficient English and Mandarin to support Greater China clients; experience working with Sales, Product, Engineering, and Operations; and strong analytical, problem-solving, and communication skills focused on measurable customer outcomes. Preferred qualifications include experience in payments, fintech, or financial infrastructure, particularly in high-growth or global settings; managing enterprise clients in Mainland China, Taiwan, or Hong Kong; and delivering measurable improvements in payment success rates, revenue growth, or product adoption. Experience with multi-market or cross-border clients, consulting, solution engineering, strategic account management, transaction or funnel analysis, and customer success playbooks, frameworks, or segmentation strategies is also preferred. The manager will own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth throughout the customer lifecycle. Responsibilities include developing client-specific strategies; implementing upsell, cross-sell, and new-use-case opportunities with Account Management and Sales; advising stakeholders, including senior executives; and working with Product and Engineering on solutions. The role also monitors payment success rates, volume growth, and product adoption; manages risks, issues, and escalations; coordinates with Product, Engineering, Risk, and Commercial teams; supports playbooks, segmentation, and operational improvements; and mentors or supports junior team members when needed.

Senior Manager, Customer Success

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