Amartha supports micro-businesses throughout Indonesia by enabling growth and equal prosperity. The organization has backed more than 2.7 million entrepreneurs, primarily women, through funding disbursements totaling IDR 22.8 trillion. Entering 2026, Amartha is transforming into a technology-driven financial ecosystem, broadening its operations in lending, funding, and payments. The company pursues innovation and digital solutions to improve accessibility, optimize workflows, and deliver a smooth user experience. About the Role: This position is responsible for IT hardware and software required in the Palu Area. The role involves high mobility and collaboration across various teams to address their IT needs. Job Description: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical support across the company (may be in person or over the phone) - Setting up accounts for new users - Repairing and replacing equipment as necessary - Testing new technology - Training junior staff Requirements: - A bachelor's degree in computer science, information technology, or similar - 1-2 years of experience as an IT support specialist - Exceptional ability to provide technical support and resolve queries - In-depth knowledge of computer hardware, software, and networks - Ability to determine IT needs and train end-users - Proficiency in IT helpdesk software, such as Freshservice and SysAid - Experience in documenting processes and monitoring performance metrics - Advanced knowledge of database maintenance and system security - Ability to keep up with technical innovation and trends in IT support - Exceptional interpersonal and communication skills Amartha is committed to building a workplace that values diversity, ensures equity, and promotes inclusion. The company believes that diverse perspectives—shaped by factors including gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth. Individuals from all backgrounds are actively welcomed to join in creating an environment where everyone feels respected, valued, and empowered. The commitment is to offer equal opportunities and foster a sense of belonging that enables employees to thrive and contribute meaningfully.

IT Support (Sulawesi Tengah Region : Palu)

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