Pekanbaru. This role handles IT hardware and software needs in the Pekanbaru area, involving high mobility and collaboration with various teams to address their IT requirements. Responsibilities include installing and configuring computer hardware, software, systems, networks, printers, and scanners; monitoring and maintaining computer systems and networks; responding promptly to service issues and requests; providing technical support across the company in person or over the phone; setting up accounts for new users; repairing and replacing equipment when necessary; testing new technology; and experience training junior staff. Requirements include a bachelor's degree in computer science, information technology, or a similar field; 1-2 years of experience as an IT support specialist; strong technical support and query resolution abilities; in-depth knowledge of computer hardware, software, and networks; the ability to identify IT needs and train end-users; proficiency in IT helpdesk software such as Freshservice and SysAid; experience documenting processes and monitoring performance metrics; advanced knowledge of database maintenance and system security; the ability to keep pace with technical innovation and trends in IT support; and exceptional interpersonal and communication skills. Amartha has supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding, and as it steps into 2026, the company is evolving into a technology-driven financial ecosystem, expanding reach in lending, funding, and payments.

IT Support (Riau Region: Pekanbaru)

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