Job Overview: Ajaib has experienced rapid growth over the past year, reaching status as Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after its initial launch. The company aims to open up stock trading access for millennials through a mobile-first approach, with the global financial technology market projected to grow steadily. In 2022, Ajaib opened its new head office in the Indonesia Stock Exchange Building. Three core principles known as 3DNAs guide the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win. Role Summary: As IT Support & Project Manager, the position involves overseeing daily IT support and operations while managing key IT projects. The role requires close collaboration with internal stakeholders to ensure IT services and systems meet business needs, while driving ongoing improvements across IT processes, infrastructure, and overall user experience. Key Responsibilities: - Manage daily IT support operations and ensure prompt resolution of hardware, software, and system-related issues. - Handle service requests, incidents, and escalations with proper tracking and resolution. - Oversee the installation, configuration, and maintenance of IT systems, software, and peripherals. - Work with internal stakeholders and IT team members to find ways to improve IT processes and user experience. - Manage IT projects from planning through implementation, delivering on time and in line with business needs. - Create and maintain documentation covering IT processes, policies, procedures, and project activities. - Offer guidance and training to employees on new systems, software, and IT processes. - Track project progress, spot potential risks or issues, and implement mitigation actions. - Support ongoing improvement of IT infrastructure, processes, and services. Requirements: - Bachelor’s degree in Computer Science, Information Technology, or a related field. - More than 5 years of experience in IT project management, IT support, or IT operations, including experience in a managerial or team lead role. - Solid understanding of Windows and macOS operating systems, IT infrastructure, and end-user support. - Good knowledge of networking concepts including LAN/WAN, VPN, and troubleshooting. - Experience managing IT projects, vendors, service requests, and escalations. - Strong problem-solving, analytical, and decision-making abilities. - Strong communication and stakeholder management skills with the capacity to work effectively across teams. - Ability to handle multiple priorities, projects, and resources in a fast-paced setting. - Proactive and adaptable with a willingness to learn and adopt new technologies.

IT Support & Project Manager

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