Amartha supports micro-businesses throughout Indonesia by enabling growth and equal prosperity, having backed over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. By 2026, Amartha is transitioning into a technology-driven financial ecosystem, expanding its reach across lending, funding, and payments, with a focus on innovation and digital solutions to improve accessibility, streamline processes, and deliver a seamless user experience. This role is responsible for IT hardware and software needs in the Madiun area, requiring high mobility and collaboration across various roles to support IT requirements. Job Description: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical support across the company (in person or over the phone) - Setting up accounts for new users - Repairing and replacing equipment as necessary - Testing new technology and gaining experience to train junior staff Requirements: - Bachelor's degree in computer science, information technology, or similar field - 1-2 years of experience as an IT support specialist - Exceptional ability to provide technical support and resolve queries - In-depth knowledge of computer hardware, software, and networks - Ability to determine IT needs and train end-users - Proficiency in IT helpdesk software, such as Freshservice and SysAid - Experience in documenting processes and monitoring performance metrics - Advanced knowledge of database maintenance and system security - Ability to keep up with technical innovation and trends in IT support - Exceptional interpersonal and communication skills Amartha is committed to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. Diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth. Individuals from all backgrounds are welcomed to join in building an environment where everyone feels respected, valued, and empowered, with a commitment to providing equal opportunities and fostering a sense of belonging that enables employees to thrive and make meaningful contributions.

IT Support (Jawa Timur Region : Madiun)

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