Client Success Manager at Flip, reporting to the Client Success Lead. Location: Brooklyn, NY, or Marina del Rey, CA. Flip focuses on customer support within B2B AI, alongside coding and legal. The company says it holds a one-of-a-kind market position and serves hundreds of loyal clients, including Under Armour, Tory Burch, and major healthcare institutions. It positions itself as an industry-specific solution focused on speed of ROI, rather than a generic tooling-and-FDE provider building custom agents from scratch. Retail and healthcare each represent $5B+ TAMs. Flip was founded on the idea that a long reference list is the best way to grow. The team includes 100+ people and has offices in NYC, LA, and the UK. Employees may describe it as both the best and hardest place they have worked. The Client Success Manager will work directly with clients to ensure they receive measurable value from Flip every day. Responsibilities include helping launch new customers, supporting and optimizing existing accounts, troubleshooting issues, and becoming a trusted expert in how Flip is used within customers’ businesses. The role covers Flip’s Healthcare and eCommerce/Retail verticals. Duties include partnering with Sales and Client Success to move customers from signed contract through implementation and go-live; mastering Flip’s platform, workflows, configurations, and integrations; managing day-to-day client relationships; serving as a point of contact for questions, requests, troubleshooting, and ongoing optimization; proactively testing experiences and investigating edge cases; understanding the underlying reasons behind customer requests; configuring and optimizing Flip’s voice and text experiences; documenting bugs, feature requests, and customer feedback for Product and Engineering; monitoring customer metrics, identifying trends, and communicating Flip’s business impact; building responsive and trusted customer relationships; and developing the technical, strategic, and commercial skills needed to manage increasingly complex and enterprise-level customers independently. Requirements include 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role, ideally at a SaaS or technology company; experience working directly with B2B clients and managing multiple priorities; technical curiosity about software, integrations, APIs, and data without needing to be an engineer; strong problem-solving skills and a willingness to investigate issues rather than immediately escalate them; comfort working with data and metrics; strong organization and attention to detail; and demonstrated aptitude, agency, and ability to learn quickly and use AI and other tools to reach outcomes faster. Flip is international, with employees in the US, UK, and Canada. It has raised $30M+ to date, including a recent $20M Series A, with backing from Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, Forum Ventures, and founders and executives from Amazon Alexa, Ada, Attentive, and Simon Data. The role may be assigned to either the Retail or Healthcare vertical, determined at the offer stage. Both teams follow the same interview loop. Benefits include comprehensive healthcare, unlimited vacation, a mandatory half week off for everyone over July 4, and a full week off at the end of the year. The role is in office 5 days/week. Final compensation may vary based on location, experience, and qualifications. The role is also eligible for bonus and/or commission, as well as equity, in accordance with company policy and subject to board approval. Compensation range: $80,000 — $110,000 USD. Flip states that its employees, applicants, and covered individuals receive equal employment opportunities regardless of protected characteristics, and that it aims for the company to be as diverse and inclusive as its customers.

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