TITLE: Events Marketing Manager REPORTS TO: Experiential Marketing Manager LOCATION: Brooklyn, NY — (Onsite Monday - Friday) Flip operates at the center of the third of 3 runaway categories in B2B AI — customer support — alongside coding and legal, holding a unique market position with hundreds of dedicated clients, ranging from Under Armour to Tory Burch to some of the largest healthcare institutions in the country. The market splits into two groups: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client loyalty due to speed of ROI. Flip falls firmly into the latter. Retail and healthcare each represent $5B+ TAMs, and the company is still early stage. The company was built on the principle that the best way to grow is to maintain a reference list as long as your customer list. It is a team of 100+ with offices in NYC, LA, and the UK. What You’ll Own: Events are one of the primary growth channels across the 3 industries Flip serves — retail, healthcare, and transportation. From major trade shows and conferences to client experiences (Flippin' Legends), brand activations, and internal company events, this role owns Flip's event presence end to end. The candidate must know the B2B trade show world thoroughly, enjoy planning the work and working the plan, and hold everyone to the same standard. Creative and content teams provide the ideas — the role is to execute them exceptionally, not just done, but done right, on time, and on budget. Core Day-to-Day: Trade shows & conferences. Own Flip's presence end to end. Identify the right events across retail, healthcare, and transportation, negotiate sponsorships and booth packages, manage all logistics, and ensure Flip shows up in a way that generates attention and drives pipeline. Retail industry trade show experience is a strong plus. Pre-event planning. Build detailed event plans and timelines well in advance. Coordinate across sales, marketing, and leadership to align on goals, messaging, and on-site experience. Manage all vendor relationships, contracts, and deadlines. Budget management & ROI. Own event budgets from estimate through reconciliation, delivering maximum impact within a reasonable spend. Track and report ROI for every event — leads generated, pipeline influenced, brand impressions, follow-up conversion — and use that data to prioritize the events that perform best. On-site execution & team leadership. Lead the team on the ground at every event. Manage setup, staffing, scheduling, and real-time problem solving. Ensure every detail is executed to plan and the team is positioned to have meaningful conversations and capture every lead. Post-event follow-through. Debrief the team, report results, coordinate with sales on lead follow-up, and document learnings. Every event should improve the next one. Brand activations, swag & content. Partner with creative and content to bring activations to life; source and track event merchandise and collateral; coordinate photo, video, and client interview capture for social and post-event promotion. Internal events. Plan and coordinate events for the Flip team — company meetings, offsites, industry parties, and client dinners. What We're Looking For - Must-haves: 3+ years managing B2B trade shows and industry conferences, with end-to-end ownership of logistics, sponsorships, and on-site execution. Retail industry familiarity is a strong plus — knowledge of its major trade shows and how buyers attend them. Exceptional organizational and project management skills — handling multiple events and deadlines simultaneously without dropping a detail. Proven budget ownership and ROI fluency. Experience building and managing event budgets, negotiating with vendors and organizers, and using performance data to inform future strategy. Strong leadership on the ground — comfortable directing teams and vendors in a fast-paced environment, and holding partners accountable without damaging the relationship. A natural collaborator who translates creative and content teams' ideas into flawless execution. Relentless attention to detail. Preference for checklists, ownership of every open item, and persistence until everything is closed out. Adaptable and calm under pressure — someone who brings order to complexity. More About Us: International presence spanning the US, UK, and Canada. Raised +$30M to date including a recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data. Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year. In office 5 days/week. #FlippinLegend Final compensation may vary based on location, experience, and qualifications. The role is also eligible for equity, in accordance with company policy, and subject to board approval. Compensation Range: $90,000 — $115,000 USD. Customers span the globe, as do the offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics, with a goal of making the company as diverse and inclusive as its customers.

Event Marketing Manager

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