TITLE: Product Manager REPORTING TO: Product Lead LOCATION: Marina del Rey, CA (Onsite Monday - Friday) About Flip There are 3 fast-growing categories in B2B AI — coding, legal, and customer support. Flip sits at the center of the third, holding a unique market position with hundreds of loyal clients, ranging from Under Armour to Tory Burch to some of the largest healthcare institutions in the country. The market has split into two groups: generic tooling-and-FDE players constructing custom agents from the ground up, and industry-specific solutions gaining client loyalty through speed of ROI. Flip falls firmly into the latter. Retail and healthcare each represent $5B+ TAMs, and the company is still in its early stages. The company was founded on a straightforward principle: the most effective way to grow is to maintain a reference list as long as your customer list. The team now numbers 100+, with offices in NYC, LA, and the UK. Many team members would say it is the best place they have worked and the hardest they have worked. Both statements are accurate. What You’ll Do Take ownership of defined areas of Flip's product from start to finish, including establishing product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, determining what gets built, what does not, and why. You will tackle problems such as: Automating complex customer calls (subscriptions, billing, healthcare workflows) Designing AI behavior in ambiguous, multi-turn conversations Improving retention, resolution rates, and customer experience through automation Building systems that combine voice, AI, APIs, and real-time decisioning This role operates at the intersection of: product AI systems customer experience business outcomes Core Day-to-Day You care about the customers' customers and understand their needs along their consumer journey Own the success of one or more core product features, concentrating on measurable outcomes and real-world impact — not just outputs, timelines, or feature delivery Work collaboratively with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact. Comfortable meeting with customers (Retail or Healthcare companies), and confident in demonstrating to them how phone automation can be increased over time Serve as a copilot to Engineering when setting priorities, drafting detailed specs, and helping with QA, as each additional call automated is an additional dollar in revenue Understand why each new feature is impactful and important and can coordinate with Marketing on delivering it to the right customers Set a high bar for execution, usability, and coherence across the vertical portal Eager to continue delivering WEEKLY product releases (https://flipcx.com/product-releases/) Who You Are, As A PM You have built products where success depended on getting the system behavior right — not just shipping features You think in terms of outcomes (revenue, retention, efficiency) — not just features You are comfortable working on products that combine software, data, and AI behavior You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale) You have worked on or closely with AI, automation, or complex workflow products You can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling) You are highly data-driven and define success through clear, measurable metrics You are known for thinking through edge cases, failure modes, and real-world usage You thrive in fast-paced environments where you define the problem before solving it Eager and willing to support your teammates — just as they will with you! More About Us The company is international, spanning the US, UK, and Canada Over $30M has been raised to date including a recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year In office 5 days/week #FlippinLegend Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval. Compensation Range: $110,000 — $185,000 USD Customers span the globe, and so do the offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. The goal is for the company to be as diverse and inclusive as its customers.

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