Customer Success Manager reporting to the Director/Head of Customer Success, based in Marina del Rey, CA (on-site Monday through Friday). Flip provides Voice AI for phone calls with customers of eCommerce and healthcare brands. Hundreds of brands across retail and healthcare, including Under Armour, Tory Burch, Experity, and Fast Pace Health, rely on Flip to handle millions of phone calls each month. The company currently has a team of 50 with offices in NYC, LA, and the UK. Responsibilities include leading product implementation (often before a sale is closed) such as setting up integrations, product configurations, and customer training; helping sales close by driving new customers to success on key metrics quickly; building and maintaining lasting relationships through regular meetings and communication across Slack, text, in person, and email; contributing to product development by understanding customer needs and spotting gaps; collaborating with marketing to integrate new customers into the community. The ideal candidate is committed to going all-in, communicating effectively, embracing ownership and speed, and supporting teammates. Prior startup experience, early-stage Healthtech or Retail tech experience (Series A–C), familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.), knowledge of healthcare data standards (HL7, FHIR, HIPAA), and understanding of payer/provider dynamics are considered bonuses. Flip operates across the US, UK, and Canada. The company has raised over $30M to date, including a $20M Series A backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders and executives from Amazon Alexa, Ada, Attentive, and Simon Data. Multiple CSM positions are open, with hires placed in either the eCommerce/Retail or Healthcare vertical. Benefits include comprehensive healthcare and unlimited vacation, with a mandatory half week off around July 4 and a full week off at the end of the year. In-office work is 5 days per week. Compensation range is $80,000 — $110,000 USD, with potential bonus, commission, and equity per company policy, subject to board approval. Final compensation may vary based on location, experience, and qualifications. Flip provides equal employment opportunities regardless of protected characteristics.

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