FULL_TIME

Technical Support

PT GROWVIA KONSULTAN SINERGI • Jakarta • Rp 6.000.000 – Rp 7.000.000 per month

Deskripsi Pekerjaan

Perform quick troubleshooting and resolve minor application bugs in real time. Work closely with the Development team to identify and fix complex technical issues. Address and resolve client inquiries and complaints through proprietary/customized applications. Process domain setup requests and basic network/DNS configuration tasks. Escalate unresolved incidents to the appropriate stakeholders or higher-tier teams. Provide consistent follow-up on client support tickets to ensure they are resolved in a timely manner. Keep accurate case logs and ensure smooth shift handovers for outstanding issues. Qualifications: Bachelor's degree in Information System, Information Technology, Computer Science, or Computer Technology from a reputable university in Indonesia. Fresh graduates are welcome. Ability to adapt to domestic and international travel. Strong communication, negotiation, and interpersonal skills. Agile and proactive with the ability to perform well in a dynamic, fast-paced environment.