Amartha supports micro-businesses across Indonesia with over 2.7 million entrepreneurs, primarily women, through IDR 22.8 trillion in funding disbursements. Entering 2025, the company is transitioning into a technology-driven financial ecosystem with expanded reach in lending, funding, and payments, focusing on improving accessibility, streamlining processes, and delivering a seamless user experience. The Taskforce role comes with significant responsibility and autonomy, offering the chance to drive improvements through initiatives and proposals. It serves a central function in both operations and the recovery process. Back-Up Operations Responsibilities include conducting surveys, validating and disbursing funds to partners at the point of contact, performing daily closing activities at the point of contact, handling administrative tasks at the assigned point as the Branch Manager (BM), conducting visits and monitoring the point team, and ensuring disbursement targets and Outstanding PAR (Problematic Account Rate) are met. The taskforce is authorized to take initiatives and may propose mapping of Majelis and Business Partners (BP), fulfillment of Business Partner needs, and other initiatives that support target achievement. Recovery Process Responsibilities involve managing the portfolio by identifying issues and implementing action strategies for resolution, analyzing issues at the point of contact, providing feedback to LPR (Loan Processing Reconciliation) and HMB (Head of Management Branch) to take corrective actions, and providing guidance to ensure recovery targets are achieved through Flow rate and PAR improvement. The taskforce may propose mapping of Majelis and Business Partners (BP), proposals for BP fulfillment, and other strategic initiatives to support recovery and performance goals. Requirements include willingness to be placed at any Amartha branch across Indonesia for 3-6 months, at least 2 years of experience in the Grameen field or at another financial company, experience in collections and handling problematic customers, knowledge of and ability to implement business processes based on the Grameen model, and willingness to travel and be stationed anywhere in Indonesia.

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