TITLE: Staff Software Engineer REPORTING TO: CTO LOCATION: Marina del Rey, CA or Williamsburg, NY (onsite M - F) Flip creates AI voice agents that manage millions of real customer conversations for major brands, healthcare providers, and transportation companies. Examples include tracking orders, processing returns, and refilling prescriptions through AI. The team operates with low ego, prioritizing solving difficult problems over recognition. The company runs AI in production at a scale rarely seen outside frontier labs — millions of live phone calls handled by a small engineering team, supported by a very high development standard. How we think: From the start, decisions follow first principles with the customer as the priority. Strong conviction about customer business value means you ship it fast and often without bureaucratic delays. There is a direct line from keyboard to production. Agentic development has influenced how the team works, but experience at the production level remains essential — speed without judgment risks breaking systems millions depend on. This posting seeks senior and staff engineers whose experience makes faster shipping safe. We care less about stack experience or corporate pedigree than most companies, and more about builders who want to create products they are genuinely proud of. The team stays lean on purpose with a high bar, real support, and real resources. Most engineers joining say some version of "I could never have done this at my last company." Deep industry expertise paired with rigorous execution is the core formula. What you'll build: An orchestrated system of agents answering millions of contacts daily, now also expanding into chat. Voice is unforgiving — real-time, no retries or page refreshes, with customers on the line. Three lanes: Vertical engineering — building the agents with complex multi-step workflows and integrations into contact centers, order systems, healthcare workflows, and logistics, where "mostly works" is not shippable. Platform engineering — the orchestration layer covering routing, state, tool use, and primitives enabling fast vertical team shipping. Inference & DevOps — self-hosted models with low-latency serving at production scale as a core competency, plus telephony, observability, and deployment infrastructure keeping millions of live calls healthy. Engineers handle a range from face-to-face customer interaction to deep backend work — placement is flexible and may evolve. What we look for: One role intentionally written for senior and staff engineers because builders vary in how they build. Some prefer solo work with teaming when needed; some do best in a small pod. Core principle: always raising the bar on each other. As the company grows, top builders may lead two or three engineers; staying a pure builder is also valued. Real production experience — systems built and owned where failure had consequences; years are not counted, shipped work and lessons learned matter. Judgment that survives production contact — knowing what to ship, what to slow down on, and what never to ship. Low ego, high execution — owning outcomes, not tickets; shipping over presenting plans. Customer obsession — staying close to the problem, sometimes literally in the room, measuring success by what the customer got. More About Us: International, spanning the US, UK, and Canada. Raised +$30M to date including a recent $20M Series A backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, plus founders and executives from Amazon Alexa, Ada, Attentive, and Simon Data. Tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Omni. Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year. In the office 5 days/week with real-time desk collaboration. Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval. Compensation Range: $200,000 — $400,000 USD. Customers span the globe, as do offices. Equal employment opportunities for all regardless of protected characteristics; the company aims for diversity and inclusion matching its customer base.

Staff Software Engineer

Deskripsi Pekerjaan

Ringkasan

Sumber & keterlacakan data

Lowongan Terkait Lainnya

Head of Security & AI Governance

Staff Software Engineer

IT GRC Analyst

DevSecOps Engineer/Lead