Axiom Technologies, an Australia-based company that has been delivering Managed IT solutions to medium to large-scale enterprises worldwide, is seeking a capable resource to manage tasks ranging from straightforward activities to more complex plans. This position involves providing onsite and on-call support to end-users within the organization's desktop computing environment, delivering timely and accurate assistance to maintain optimal service delivery. The role centers on configuring and setting up the Service-now ITSM application, along with its maintenance and support. The person in this position will collaborate closely with the ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams, and other technical teams to ensure that business requirements for ITSM process implementation and ServiceNow (Service-now.com) are handled in a controlled and predictable manner. The general scope of work for this position includes: - Possessing basic knowledge of ServiceNow - Understanding workflow engines, maintaining workflow and web prototypes for client engagements - Designing, coding, and testing technical solutions for ServiceNow implementations - Using Mid server, web services, email, and other relevant technology to integrate tools with ServiceNow - Administering and troubleshooting the deployed ServiceNow instance - Identifying system deficiencies and recommending solutions - Assisting in the enforcement of development deadlines and schedules - Developing internal and external meeting objectives and agendas - Prioritizing multiple tasks effectively - Promoting active listening with team members - Contributing appropriately to conversations - Following through on commitments and fostering mutual trust with fellow employees - Assuming additional responsibility without being asked - Encouraging fellow team members to make innovative contributions and embrace new ideas Qualifications: - An IT or Web programming-related educational background - ITILv3 foundation certified training - Service-now trained with prior experience in ServiceNow - At least 2-3 years of IT experience in development, support, or analyst positions in Service Management tools such as Service Now - Knowledge of JavaScript, XML, and XSL stylesheets - Ability to read and understand XML schemas - Understanding of Software as a Service - Understanding of client-server architecture - Understanding of SOA and Web Services concepts - Prior support experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, email, and related technologies - Experience in a similar role: 6 to 8 Years Originally posted on Himalayas

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