Automattic is seeking a senior, hands-on Product Manager to join WooCommerce Payments, taking ownership of a defined area within payments products and partner integrations. The position involves close collaboration with the Head of Product and daily work with engineering, design, support, and partnerships teams. The role is heavily executional, with responsibilities including writing and refining issues in Linear, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs as needed. Payments at WooCommerce operate at a large scale, processing billions in total payment volume, and the quality of this experience directly impacts merchant revenue, shopper conversion, and the commercial engine. Responsibilities include owning product direction and execution for a key part of the payments product area with clear goals, priorities, and measurable outcomes; improving merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability; raising the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust; using data, support signals, and merchant feedback to prioritize work, define success measures, and make tradeoffs explicit; working closely with priority payments partners, including Stripe and PayPal, to improve integrations, ship changes, manage dependencies, and resolve issues; and keeping stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions. Requirements include 7+ years in product roles with senior IC experience owning complex problem spaces and influencing cross-functional teams through clear communication and precise execution; 4+ years in payments or fintech, ideally on products operating at scale, with experience in large or global launches considered a plus; strong product judgment with the ability to make good decisions in ambiguous situations without perfect information; comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact; the ability to work closely with engineers and designers on complex problems, including technical constraints and tradeoffs; strong analytical habits and a practical approach to metrics, dashboards, and instrumentation; clear written and verbal communication in a distributed, async environment; and familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus. Salary range: $170,000-$240,000 USD. Salary ranges are global regardless of location, and payment is made in local currency. Pay will reflect potential contribution and impact, which may in some cases go beyond the stated range. The company offers a straightforward, competitive base salary without complex variable components. Automattic is fully remote with an open vacation policy. A full list of benefits by country is available on the Benefits Page. Now in its 20th year, Automattic is the team behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. The company has more than 1500 employees (Automatticians) across nearly every corner of the globe, speaking over a hundred different languages. The company's mission is to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. Automattic believes in Open Source, with the vast majority of its work available under the GPL. It is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. Disability-related accommodations during the application or interview process can be requested through a form on the company site. Applicant data is handled per the Privacy Policy, and application status can be tracked at MyGreenhouse. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Automattic participates in the E-Verify program in certain locations as required by law.

Senior Product Manager, Payments

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