Front Office position at Anda Wellness. Responsibilities include providing solutions for operational issues, coordinating with other departments to ensure smooth operations, and communicating clearly with team members through verbal and written channels to offer direction, monitor performance, and encourage improvement. Tracking lobby traffic and assigning team members as needed. Reviewing VIP reservations to ensure proper handling of VIPs and guests, managing amenity orders, and overseeing incoming guests. Computing daily payroll, schedules, and other reports, analyzing data to make informed decisions based on prior experience and situational knowledge for preparing daily and weekly forecasts. Creating a warm and welcoming arrival experience for customers. Handling complaints promptly and efficiently while taking appropriate action and informing the customer. Maintaining awareness of guest profiles and specific preferences, ensuring they are addressed for every reservation. Coordinating and cooperating between the Front Office and the entire team. Ensuring day-to-day front office functions, including those of the office boy and office girl, are completed. Requirements: Must be able to read, write, speak, and understand English to communicate effectively with guests and employees. Fluent in English required. Ability to effectively interact with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information, and resolve conflicts. Strong interpersonal skills to provide overall guest satisfaction. Thorough organizational and supervisory skills. Proficient at accomplishing tasks. Ability to work under pressure and handle stressful situations during busy periods.

Front Office

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