This full-time, on-site position in Bali, Indonesia involves managing day-to-day front-of-house activities and maintaining a smooth guest experience. Duties include overseeing floor staff, handling shift schedules, organizing table allocation, and tracking service quality across all operating hours. The role requires addressing guest questions and concerns, assisting staff in providing prompt and accurate service, and coordinating closely with kitchen and bar teams for efficient communication. Further responsibilities cover training and coaching team members, upholding cleanliness and safety standards, and supporting basic reporting on daily performance and customer feedback. The position also contributes to a constructive work environment and helps roll out operational improvements directed by management. Qualifications: Strong customer-focused abilities covering Customer Satisfaction and Customer Service, with a dedication to positive guest experiences. Effective Communication for engaging with guests, team members, and management. Experience in Operations Management including supervising floor activities, coordinating shifts, and upholding service standards. Ability to provide Training and ongoing coaching to front-of-house staff. Prior experience in hospitality or restaurant settings, preferably in a supervisory or lead role. Solid organizational and problem-solving skills with the capacity to remain composed under pressure. Willingness to work flexible hours, including evenings, weekends, and holidays as needed. Proficiency in English; knowledge of Indonesian or other languages is a plus. Familiarity with basic health, safety, and hygiene practices in a hospitality setting.

Floor Manager

Deskripsi Pekerjaan

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Sumber & keterlacakan data

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