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Customer Service Tier 2 (Yogyakarta)

PT Horizon Internusa Persada • Yogyakarta

Gaji tidak dicantumkan

Deskripsi Pekerjaan

Responding in a timely manner to customer inquiries, particularly managing case or difficult complaints. Communicating directly with customers, acknowledging and resolving their complaints, and ensuring customer satisfaction levels consistently meet targets. Requirements include a minimum of a Bachelor Degree (S1) in any major, familiarity with Customer Service KPI, strong written and spoken communication skills, knowledge of call center software and analytics tools. Proficiency in English and experience with the Zendesk System are considered a plus. Candidates should demonstrate problem-solving ability and be a strong team player. Willingness to work in shifting schedules and on public holidays is required.