FULL_TIME

Customer Service - Semarang Branch (Mandarin)

PT Bank CTBC Indonesia • Semarang

Gaji tidak dicantumkan

Lowongan di Semarang Lowongan di Jawa Tengah

Deskripsi Pekerjaan

Qualifications: 0-2 years of minimum experience working as Customer Service in the Banking Industry Bachelor's Degree in Management or other relevant disciplines Required Mandarin proficiency English proficiency in listening, writing and speaking Well-versed in Banking Transactions and the Banking Industry Familiar with software applications including Microsoft Word, Microsoft Excel and PowerPoint Roles & Responsibilities: Help walk-in customers complete forms, requests and other details Support Account Opening, Account Closing and Account Update processes Handle delivery and rollover of Time Deposit contracts Address customer inquiries related to balance checking, FX and other routine account mutations Accountable for key and combination holder and managing customer complaints Ensure the work area remains tidy and in good condition Provide service with a smile and maintain a good service level