Customer Service Representative German Speaker | Braga, Portugal This role involves supporting operations for a global travel & tourism brand in Braga, Portugal, in a remote-friendly setting. Responsibilities include addressing inquiries and service requests through phone, email, chat, and social media with clear, polite, and accurate responses. Building positive customer relationships by resolving issues quickly to ensure satisfaction and engagement. Following established procedures while collaborating with the team and escalating matters as needed. Spotting recurring problems and suggesting improvements to enhance service standards and processes. Managing multiple tasks in a fast-paced setting while staying proactive and organized. Candidates must be a native or fluent German speaker (C2) and able to communicate in English at a minimum B2 level. Previous customer service experience is an advantage, though enthusiasm, communication skills, and responsiveness are prioritized. Strong verbal and written skills across various channels (phone, email, chat) are required. Being tech-savvy with the ability to learn new software quickly and troubleshoot common issues is necessary. Detail-oriented, organized, and a team player. Must be willing to adapt in a fast-evolving support environment and perform well under pressure. Offered benefits include a competitive salary with performance-based incentives, fully remote work from Braga providing location flexibility while working within a global brand, professional growth opportunities in the BPO/outsourcing industry, a supportive team environment within a top-tier customer experience operation, and travel perks with exclusive discounts through a global brand partnership. Braga, Portugal, is described as offering a blend of lifestyle and work, often referred to as the Portuguese Rome, known for its historic architecture, vibrant student culture, and nearby nature escapes. The city benefits from Portugal's quality of life, mild climate, and welcoming community. Originally posted on Himalayas

Customer Service Representative German Speaker | Braga, Portugal

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